FAQs

Ordering & Deliveries

Do you deliver? What is your delivery range?

Yes, we deliver! We deliver Monday through Saturday to the Grosse Pointes and surrounding communities. This includes Saint Clair Shores, Harper Woods, the east side of Detroit, and Roseville. Further out in Detroit, Warren, Royal Oak, Birmingham, Bloomfield Hills, Shelby Township, Sterling Heights, Clinton Township, Troy, Rochester, and Farmington Hills are outside of our normal delivery range, but we do service these areas. However, order minimums and delivery charges will increase incrementally for deliveries in these areas. 

How much do deliveries cost?

Deliveries to the Grosse Pointes are $12. Deliveries outside of Grosse Pointe will cost more based on the distance from us. To get an accurate delivery price, call us with the address you’re sending to, and we will calculate the delivery cost for you!

Why do you need my recipient's phone number?

We ask for the recipient's phone number in case we have difficulty making the delivery. If our driver can’t find the delivery spot or the recipient doesn’t answer the door, they will call to let them know their flowers have been delivered!

Is there an order minimum?

For deliveries in our normal range, the minimum is $75, not including tax and delivery. Outside our normal range, the minimum increases the farther the recipient is. 

How far in advance should I order my flowers?

Ordering a few days in advance gives us the best chance at ensuring we have the specific products you’re looking for, but we can accommodate same-day orders until 1 p.m.

Is there a cut-off time for same-day deliveries?

Our typical cut-off time for same-day deliveries is 1 p.m., as our driver hits the road around 1:30 p.m.!

Can I order my delivery for a specific time of day?

Deliveries will arrive between 1:30 and 5:00 p.m. Because the number of orders fluctuates daily, we cannot guarantee more specific times for normal deliveries. We make exceptions for funeral pieces that need to be delivered to churches and funeral homes by a certain time. During holidays, we open pre-orders, giving customers the chance for priority delivery earlier in the day. 

How should I take care of my fresh flowers?

Flowers last longer the more frequently their water is refreshed. To change the water in a vase arrangement, hold the vase over the sink, use one hand to keep the flowers firmly in place, and tip the vase to pour out the water. Refill the vase with fresh water, repeating every few days. Different flowers have different vase lives, and some in your arrangement may expire before others. Gently pull spent blooms from the arrangement and enjoy the rest of the flowers until the whole arrangement is ready to be retired.

Product & Returns

What is your return policy?

Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.

Are your products covered by warranty?

Yes, all our products include a limited warranty. Check the product page or contact us for details.

Do you offer discounts for bulk purchases?

Yes, special pricing is available for large or business orders. Reach out to us for more information.

Is my personal information secure?

We take privacy seriously and use advanced security measures to protect your data.

How can I contact customer support?

You can reach us via email or through our Contact Us page. We aim to reply within 24 hours.

Can’t find your answer?

Feel free to reach out to us!